Privacy Policy

At The Drift Studio LLC (“we”, “our”, or “us”, or “Company”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard the information you provide when using our services or visiting our website at https://thedriftstudio.com/ (the “website”). It also explains your rights regarding your personal data and how you can exercise those rights.

OUR COMPANY DETAILS:

Company Name: The Drift Studio LLC

Entity Type: Limited Liability Company

Registered Office: 350 W 4th St, Claremont, CA 91711

By booking services, creating an account, or accessing our website, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services or website.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information and how we will handle it. If you have any questions or concerns about this policy, you can contact us at [email protected]. 

1. INFORMATION WE COLLECT

The Drift Studio LLC collects various types of information from Clients to provide our services, manage bookings, and improve your experience. The information we collect includes:

  1. Personal Information: This includes details such as your name, birth date, email address, phone number, and physical address, which are necessary for creating accounts, managing bookings, and communicating with you.
  2. Payment Information: We collect payment details, such as credit card information, to process your transactions securely. This information is handled through a secure third-party payment processor and is not stored by the Company directly.
  3. Booking Information: Details about your bookings, including the type of service, date, time, and payment history.
  4. Technical Information: When you visit our website, we may collect technical data such as your IP address, browser type, operating system, and usage data through cookies and tracking technologies to improve website functionality and user experience.
  5. Text Messaging Information: If you provide your phone number, you consent to receive service-related messages, booking confirmations, reminders, and promotional messages via SMS. Message and data rates may apply. You can opt out at any time by replying “STOP” to any message.
  6. Marketing Preferences: Information about your preferences, including whether you opt in or out of receiving promotional communications.
  7. Feedback and Communication: Any feedback, inquiries, or messages you provide through emails, forms, or surveys.

The collection of this information is essential for delivering our services, improving our offerings, and ensuring a smooth and safe Client experience. For more details on how this data is collected, please refer to Section 3.

2. LAWFUL BASIS FOR WHICH WE USE YOUR INFORMATION

We collect and use your personal information based on the following lawful bases:

  1. Performance of a Contract: Your information is necessary to provide the services you book with us, such as managing your appointments, processing payments, and delivering the services you request.
  2. Legitimate Interests: We may use your information to improve our services, communicate updates, and enhance your experience. This includes analyzing how Clients use our website and services to make improvements and ensuring the security of our facilities and systems.
  3. Consent: We process certain information based on your explicit consent, such as sending you marketing communications You may withdraw your consent at any time by contacting us at [email protected]. 
  4. Compliance with Legal Obligations: We may process your information to comply with applicable laws, regulations, or legal processes, such as maintaining accurate financial records, responding to government requests, or fulfilling our safety obligations.
  5. Vital Interests: In rare cases, we may use your information to protect your vital interests or the vital interests of others, such as in an emergency where health or safety is at risk.

3. HOW WE USE YOUR INFORMATION

The Drift Studio LLC uses the information collected from you to deliver and improve our services, ensure your safety, and provide a seamless Client experience. Specifically, we use your information for the following purposes:

  1. Service Delivery: To manage your bookings, process payments, confirm appointments, and provide the services you request, such as sauna, cold plunge, and red light therapy sessions.
  2. Communication: To contact you regarding your bookings, send appointment confirmations, provide reminders, respond to inquiries, and notify you of any changes or updates to our services.
  3. Marketing and Promotions: To send you promotional offers, newsletters, and updates about new services, events, or special discounts, provided you have opted in to receive such communications. You can unsubscribe from these communications at any time.
  4. Improving Our Services: To analyze usage patterns, feedback, and preferences to enhance the quality of our services, optimize operations, and improve the functionality of our website.
  5. Security and Fraud Prevention: To protect the security of our systems, facilities, and Clients by monitoring activity for potential fraud, misuse, or unauthorized access.
  6. Legal Compliance: To fulfill our legal obligations, such as maintaining financial records, responding to lawful requests from authorities, or adhering to safety regulations.
  7. Technical Support: To diagnose and resolve technical issues with our website or booking platform, ensuring a smooth user experience.
  8. Customer Feedback: To gather feedback through surveys, reviews, or direct communication to understand your needs and improve our offerings.

4. DATA RETENTION AND DELETING YOUR INFORMATION

The Drift Studio LLC retains your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The specific retention periods are as follows:

  1. Booking and Transaction Information: Information related to your bookings, payments, and service history is retained for as long as your account remains active or as required by financial record-keeping laws.
  2. Marketing Preferences: If you opt in to receive marketing communications, your information will be retained until you unsubscribe or request deletion.
  3. Retention for Legal Obligations: Some information may be retained for longer periods to comply with legal, tax, or regulatory requirements, such as maintaining accurate financial records.
  4. Deleting Your Information: You have the right to request the deletion of your personal information at any time by contacting us at [email protected].
    • We will honour such requests unless the information is required to:
      • Complete an ongoing transaction or service.
      • Comply with a legal obligation, such as tax or financial record retention.
      • Resolve disputes or enforce our agreements.
    • Once deletion is approved, your information will be securely removed from our systems within a reasonable timeframe, in accordance with applicable laws and standards.
  5. Backup Copies: Information may continue to exist in backup copies for a limited period after deletion. These copies are retained for system restoration purposes and are not actively used.

5. INFORMATION SHARING

The Drift Studio LLC is committed to protecting your personal information and only shares it in limited circumstances as outlined below. We do not sell your information to third parties:

  1. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services. This includes payment processors, booking platforms, email marketing tools, and web hosting providers. These service providers are required to handle your information securely and use it only for the purposes specified by us.
  2. Our Employees: Information collected may be accessed by The Drift Studio LLC employees based on their job responsibilities. Access is restricted to those with a legitimate need for the information, and confidentiality obligations are in place.
  3. Analytics Tools: We use tools like Google Analytics to understand how Clients interact with our website and improve the user experience. This may involve sharing non-personal data, such as website usage statistics and technical data.
  4. Legal Compliance and Protection: We may disclose your information when required by law, regulation, legal process, or governmental request. This includes responding to subpoenas, court orders, or other legal obligations. We may also share your information to protect our rights, property, and safety, or those of our users or others, in cases of suspected fraud, illegal activities, or security breaches.
  5. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your information may be transferred as part of that transaction. If such a change occurs, we will notify you and provide you with options regarding your information.
  6. Consent-Based Sharing: In instances where your explicit consent is required, we will only share your information with third parties if you have agreed to such sharing.
  7. Aggregated and Anonymized Information: We may share aggregate or anonymized data that cannot reasonably identify you for purposes such as research, marketing, or service improvement.
  8. No Selling of Personal Information: The Drift Studio LLC does not sell your personal information to third parties. 
  9. No Sharing of Mobile or Personal Information for Marketing Purposes: The Drift Studio LLC is committed to protecting your privacy. We do not share your mobile phone number or any personally identifiable information (such as your name, email address, or physical address) with third parties or affiliates for marketing or promotional purposes. Any personal information collected is used solely to provide our services, manage bookings, and communicate with you regarding your appointments or inquiries. If you have any concerns or questions regarding the use of your information, please contact us at [email protected]. 

6. STORAGE AND SECURITY OF YOUR INFORMATION

Ensuring the confidentiality and integrity of user information is a top priority at The Drift Studio LLC. Here’s how we handle the storage and security of the information we collect:

  1. Data Storage: Your information is stored securely on systems managed by trusted third-party providers, including our booking platform, Boulevard, and web hosting provider, Bluehost. Email data collected for marketing purposes is stored on MailerLite, a secure email marketing platform. Payment information is processed and stored by our secure third-party payment processor and is not retained on our servers.
  2. Security Measures: We take the security of your personal information seriously and implement a variety of security measures to protect it. These measures include encryption, firewalls, secure socket layer (SSL) technology, and regular security assessments. We also limit access to your personal information to those employees, contractors, and agents who need to know that information to provide our services.
  3. Employee Confidentiality: The Drift Studio LLC employees are bound by confidentiality obligations and are trained on the secure handling of user information. This includes understanding the importance of maintaining the privacy and security of the data they may access.
  4. Security: We employ reasonable security practices to ensure that the information is safe and secure with us. However, no information on the internet is 100% safe, and you accept and acknowledge such risk. Also, we will disclose the information so collected for limited purposes as mentioned in this Privacy Policy.

7. LINKS TO OTHER WEBSITES

The Drift Studio LLC’s website may contain links to third-party websites for your convenience or informational purposes. These websites operate independently of The Drift Studio LLC, and we do not control their content, privacy practices, or terms of use. We encourage Clients to review the privacy policies and terms of any third-party websites they visit, as we are not responsible for their data collection, storage, or usage practices. Use of these external websites is at your own risk. If you have concerns about linked websites, please contact us at [email protected].

8. RIGHTS OF USERS FROM CALIFORNIA 

This privacy notice section for California residents supplements the information contained in our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

“Shine the Light” and “Eraser” Laws: Residents of the State of California may request a list of all third parties to which we have disclosed certain information during the preceding year for those third parties’ direct marketing purposes.

California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA): The CCPA, as amended by the CPRA, provides California residents and/or their authorized agents with specific rights regarding the collection and processing of their personal information.

In compliance with the California Consumer Privacy Act (CCPA), we are required to disclose the categories of personal information we collect from users. The following outlines the categories of information we collect, along with examples and purposes for which the information is used.

Categories of Personal Information We Collect

As required by the California Consumer Privacy Act (CCPA), we are committed to providing transparency regarding the types of personal information we collect and how we use it. The categories of personal information we collect may include the following:

  1. Identifiers:
    • Name
    • Email address
    • Phone number
    • Address
    • Birth date
  2. Financial Information:
    • Payment details (e.g., credit card information) collected through secure third-party processors.
  3. Commercial Information:
    • Records of bookings, services purchased, and payment history.
  4. Internet or Other Electronic Network Activity Information:
    • IP address
    • Browser type
    • Device information
    • Interaction with our website (e.g., pages visited, time spent on site) collected via cookies and analytics tools.
  5. Geolocation Data:
    • Approximate location based on IP address to optimize website functionality.
  6. Audio, Visual, or Similar Information:
    • Images or video recordings (if captured during marketing events or with consent).
  7. Inferences:
    • Preferences or interests inferred from your interactions with our services or website to personalize your experience.

Your Right to Know: California residents have the right to request that we disclose the following information to you about our collection and use of your personal information over the past twelve (12) months. We may ask you to provide certain information to identify yourself so that we may compare it with our records in order to verify your request. Upon verification, we will disclose to you:

  • The categories of personal information we have collected about you.
  • The categories of sources for the personal information we have collected about you.
  • The specific pieces of personal information we have collected about you.
  • Our business or commercial purpose for collecting or “selling” your personal information as defined by the CCPA.
  • The categories of third parties to whom we have sold or shared your personal information, if any, and the categories of personal information that we have shared with each third-party recipient.

Your Right to Opt-Out of “Sale” or “Sharing” of Personal Information: California residents have the right to opt-out of the “sale” or “sharing” of their personal information as defined by the CCPA by contacting us at [email protected].

Please note that we do not knowingly “sell” the personal information of any individuals.

If and where we are “sharing” your personal information with third parties for the purposes of cross-context behavioral advertising or profiling, you may opt-out of such sharing at any time by submitting a request at [email protected].

Your Right to Limit Use of Sensitive Personal Information: California residents may have the right to request that businesses limit the use of any sensitive personal information to those uses which are necessary to perform the Services or for other specifically-enumerated business purposes under the CCPA, as amended by the CPRA. Please note that we do not use sensitive personal information other than as necessary to perform the Services or as specifically permitted under the CCPA.

Your Right to Delete: California residents have the right to request that we delete any of the personal information collected from you and retained by us, subject to certain exceptions. We may ask you to provide certain information to identify yourself so that we may compare it with our records in order to verify your request. Once your request is verified and we have determined that we are required to delete the requested personal information in accordance with the CCPA, we will delete, and direct our service providers to delete your personal information from their records. Your request to delete personal information that we have collected may be denied if we conclude it is necessary for us to retain such personal information under one or more of the exceptions listed in the CCPA.

Your Right to Correct: Under the CCPA, as amended by the CPRA, California residents have the right to request that we correct any inaccurate personal information we maintain about you, taking into account the nature of the personal information and the purposes for which we are processing such personal information. We will use commercially reasonable efforts to correct such inaccurate personal information about you.

Non-Discrimination: You will not receive any discriminatory treatment by us for the exercise of your privacy rights conferred by the CCPA.

To exercise any of your rights, please contact us at [email protected]

9. RIGHTS OF USERS FROM OTHER STATES / COUNTRIES

Your data controller with respect to the personal information collected on the website is:

Company Name: The Drift Studio LLC

Entity Type: Limited Liability Company

Registered Office: 350 W 4th St, Claremont, CA 91711

Depending upon the laws of your specific state or country, you may be eligible for some or all the following rights in respect of your personal information: 

  1. Right to obtain information: You may have a right to obtain information about how and on what basis your personal information is processed and to obtain a copy.
  2. Right to rectification: You may have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.
  3. Right of Erasure: You may have the right to erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us.
  4. Right of restriction: You may have the right to restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection. 
  5. Right to object: You may have the right to object to decisions which are based solely on automated processing or profiling.
  6. Right to ask for a copy: Where you have provided your personal information to us with your consent, you may have the right to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or to obtain a copy of or access to safeguards under which your personal information is transferred outside of your jurisdiction.
  7. Right to withdraw your consent. You may have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of our services.
  8. Request the transfer of your Personal Data. If you so have this right, we will provide to you, or to a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right may only apply to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

To make such requests, please contact us at [email protected]. Please note, we reserve the right to reject the request if you are not entitled to the right that you request to enforce. 

10. RESPONDING TO LEGAL REQUESTS

We may access, preserve, and share your information in response to a legal request (like a search warrant, court order or subpoena/summon) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals, and government authorities. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

11. CHILDREN PRIVACY

The website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible. Please contact us at [email protected] if you believe we knowingly or unknowingly collected information described in this Section.

12. OPTING OUT 

  1. Marketing Communications: Clients can opt out of receiving marketing emails, newsletters, or promotional messages by clicking the “unsubscribe” link provided at the bottom of any email from The Drift Studio LLC or by contacting us at [email protected]. 
  2. Text Message Notifications: If you have provided your phone number and opted into receiving text notifications, you may opt out by replying “STOP” to any text message or contacting us at [email protected]. 
  3. Cookies and Tracking Technologies: Clients can manage their preferences for cookies and other tracking technologies used on our website by adjusting their browser settings.
  4. Third-Party Analytics: To opt out of third-party analytics, such as Google Analytics, Clients can use the opt-out features provided by those services, including browser add-ons like the Google Analytics Opt-Out Browser Add-On.
  5. General Data Processing: To opt out of any data processing that is not required to provide our services or comply with legal obligations, please contact us at [email protected]. 

13, CHOICE OF LAW AND DISPUTE RESOLUTION

In case of any disputes, issues, claims or controversies arising out of or in relation to your use of the Site or our services, the governing law and dispute resolution mechanism as provided in the Terms & Conditions shall apply to this Privacy Policy as well.

14. QUESTIONS ABOUT THIS PRIVACY POLICY

In the event you have any grievance regarding anything related to this Privacy Policy, or with any content or service of The Drift Studio LLC, in that case you may freely write your concerns through your registered email to Grievance Officer/Designated Representative at below:

  • Name: Hayk Khanjian
  • Email: [email protected]   
  • Postal: 350 W 4th St, Claremont, CA 91711

15. UPDATES TO THIS POLICY

We may add to or change or update this Privacy Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the Site/services after any amendments to this Policy shall constitute your acceptance to such amendments.

16. WELCOMING OF SUGGESTIONS

We welcome your comments regarding this Privacy Policy. Please write to us at [email protected]. 

Last updated on January 16, 2025.